Accessibility


UPI Energy FS Customer Service Policy

UPI Energy FS (“UPI”) is pleased to provide a copy of its Customer Service Policy as mandated under the Accessibility of Ontarians with Disabilities Act, 2005 (AODA).

The Accessibility Standards for Customer Service O. Reg. 429/07 requires companies to adopt and maintain policy, procedures and practices governing the provision of its goods and services to persons with disabilities.

UPI’s policy outlines the following:

  • Provision of Goods and Services to persons with disabilities
  • Use of Service Animals
  • Use of Support Person
  • Notice of Temporary Disruptions
  • Training Requirements
  • Feedback Process
Included is the Accessible Customer Service Feedback Form. This form is available on our website. Copies of the feedback form will also be available at the front reception area of UPI’s Central Office, located at 105 Silvercreek Parkway North, Suite 200, Guelph, Ontario N1H 8M1. The methods of receiving accessible customer feedback are included in the form.

For more information
Download our Customer Service Policy
UPI Energy FS Integrated Accessibility Standards Policy

UPI Energy FS (“UPI”) is pleased to provide a copy of its Integrated Accessibility Standards Policy as mandated under the Accessibility of Ontarians with Disabilities Act, 2005 (AODA).

The Integrated Accessibility Standards O. Reg. 191/11 establishes accessibility standards and introduces requirements for Information and Communications, Employment and Transportation. The Integrated Accessibility Standards Regulation also establishes the compliance framework for obligated organizations.

UPI’s policy outlines the following:

  • Information and Communication
    • Feedback, Accessible Formats and Communication Supports
    • Emergency Procedure, Plans, or Public Safety Information
    • Workplace Emergency Response Information
    • Accessible Websites and Web Content
  • Employment Standards
    • Recruitment
    • Return to Work Process
    • Performance Management, Career Development and Redeployment
  • Training
  • Self-Service Kiosks
  • Design of Public Spaces
For more information:
Download our Integrated Accessibility Standards Policy Download our Multi-Year Accessibility Plan

Customer Service Feedback


UPI Energy FS is committed to providing its goods and services in a manner that respects the dignity and independence of all people. In order to ensure that we are meeting your needs, please complete the information below or Download a PDF version and submit via one of the methods listed below.


We also provide additional methods of receiving customer feedback including:

By Mail:
UPI Energy FS
105 Silvercreek Parkway North, Suite 200
Guelph, ON N1H 8M1
Attention: Human Resources Department

By Telephone:
519-821-2667 or 1-800-396-2667

By TTY Bell Relay Service:
1-800-855-0511

By Fax:
519-821-1333

By Email:

In Person:
UPI Energy FS
105 Silvercreek Parkway North, Suite 200
Guelph, ON N1H 8M1